Refund and Returns Policy

Effective Date: October 29, 2024

Thank you for shopping with Diamondsplendorr. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

1. Return Eligibility

You may return most items within 30 days of the delivery date for a full refund, provided that:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging, including any tags and documentation.
  • Custom or personalized items are not eligible for return.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at diamondsplendorr@info.com or call (877) 888-8401 to request a return authorization.

  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation. Include a copy of your order confirmation or receipt.

  3. Ship the Item: Send your return to the following address:

    Diamondsplendorr
    One Micro Soft Way
    Redmond, Washington (WA), 98052

    Please note that you will be responsible for paying your own shipping costs for returning your item unless otherwise specified.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.

4. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

5. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance. We will provide instructions for returning the item and will either replace it or issue a full refund.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

Thank you for choosing Diamondsplendorr! We appreciate your business.